Every year, nearly 200 million travelers trust our client to get them where they're going. Take your career to new heights by working for this longstanding leader in air travel that services more worldwide destinations than any other airline.
We are looking for a Field Engineer to join the team for a 12-month contract, onsite in Atlanta, GA (local candidates only).
Contract: 12+ Months on W2, eligible for full benefits package
Required Skills & Experience
- 2+ years professional experience in tech support (specifically with PCs)
What You Will Be Doing
- Responsible for implementation and support of desktop devices, applications, peripherals, telephone systems, network devices, airline specific equipment.
- Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations
- Provides service and customer support during field visits or dispatches
- Diagnoses errors or technical problems and determines proper solutions
- Produces timely and detailed service reports
- Documents processes
- Collects and analyzes performance data to provide technical assistance
- Ties workflow to schedule
- Accurately documents solutions related to complex issues
- Creates workaround procedures when standard procedures have failed and ensures issues are resolved
- Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
- Builds positive relationships with customers
- Ability to use a ladder
